Once we receive your order, you will receive a confirmation email. We aim to have all orders packed and in the post within 1-2 days. To keep costs down we use Royal Mail 2nd class postage on items up to 2kg, which should take 2-3 working days. For larger packages we use DPD local. If you require an item quicker, please get in touch and we can arrange next day delivery (or as quick as possible).
We try to use as much eco friendly packaging as possible, with compostable or recyclable filling. We also re-use items such as bubble wrap, and even postage boxes to save on cardboard from our, or other local shops.
Of course, we try out best to pack everything so that it won't get broken in transit, but accidents do happen. Should you receive a broken or damaged item, please notify us within 48 hours, and if at all possible send a photograph so we can present evidence to the courier company. We will send you a replacement item, or refund as appropriate as soon as possible.
At present, we only accept payment by credit/debit card online. This is verified by a third party for your security, and we take every precaution with your personal details, which are never passed on to third parties.